Returns & Refunds
At Thompsons Treasures, we want you to be happy with your order. Please read the information below before purchasing, particularly when ordering personalised products.
Personalised & Custom-Made Items
Many of our products are made or personalised especially for you using the names, dates, photographs, wording or other details you provide.
Personalised or custom-made products generally cannot be returned or refunded simply because you have changed your mind.
Please carefully check all spelling, dates, photographs and personalisation details before submitting your order.
Non-Personalised Items
For eligible non-personalised products purchased online, you normally have the right to tell us that you wish to cancel within 14 days of receiving your order. You then normally have a further 14 days to return the item.
Please contact us before returning an item so we can provide the appropriate return information.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, not as described, or we have made an error with your personalisation, please contact us as soon as possible with your order number, details of the problem and photographs where appropriate.
We will review the issue and arrange the appropriate solution in accordance with your consumer rights.
Customer Personalisation Errors
If an item has been personalised correctly according to the information supplied with your order, we cannot normally offer a refund or replacement because of a spelling, date or other personalisation error supplied by the customer.
If you notice an error shortly after ordering, please contact us immediately. If production has not started, we will do our best to amend it.
Your Statutory Rights
Nothing in this policy affects your statutory rights.
If you have any questions about a return or problem with an order, please contact Thompsons Treasures through our Contact Us page and include your order number.